Privacy Policy

Last Updated: September 29, 2026

This Privacy Policy describes how Dharma Holistic Guide, LLC ('Dharma,' 'we,' 'us,' or 'our') collects, uses, shares, stores, and protects information when you access or use the Dharma mobile application, website, booking platform, and related services (collectively, the 'Platform').

Dharma operates a technology marketplace that helps users discover and book services offered by independent wellness practitioners ('Healers' or 'Practitioners').

By using Dharma, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Dharma may collect information you provide directly to us, information generated through your use of the Platform, and limited information received from third parties that help us operate Dharma.

Account Information. When you create or maintain a Dharma account, we may collect your name, email address, telephone number, account credentials, profile information, language preferences, general location information, and other information you voluntarily provide.

Booking Information. When you search for, request, purchase, reschedule, or cancel a session, we may collect the Practitioner selected, service selected, session date and time, booking status, location or service-delivery preference, price, discounts, cancellation or rescheduling information, refund information, and communications relating to the booking.

Payment Information. Payments may be processed through third-party payment processors, including Stripe. Dharma generally does not receive or store complete payment-card numbers when payments are processed by an authorized third-party processor. We may receive transaction-related information needed to administer bookings, including payment status, transaction identifiers, amount paid, refunds, chargebacks, and limited payment-method information.

Communications. We may collect customer-support requests, complaints, feedback, reviews, Practitioner communications facilitated through the Platform, and reports involving safety or service quality.

Device and Technical Information. We may automatically collect device type, operating system, application version, IP address, device identifiers, log information, crash and diagnostic information, pages or screens viewed, Platform interactions, and approximate location derived from technical information where permitted.

Location and Notifications. If you authorize location access, Dharma may use location information to identify relevant Practitioners or services. If you permit notifications, Dharma may send booking confirmations, reminders, schedule changes, account notices, service communications, promotional communications, or other relevant notifications. These permissions can be managed through device settings.

2. WELLNESS AND SENSITIVE INFORMATION

Certain services available through Dharma may relate to wellness, holistic practices, complementary services, or healthcare-related services provided independently by Practitioners.

Depending on how you use the Platform, information you voluntarily provide in connection with a booking could reveal information relating to your wellness or health interests. Dharma does not require users to provide unnecessary medical information merely to browse the Platform.

Practitioners are independently responsible for determining what information they legally or professionally need to collect directly from clients. Information collected independently by a Practitioner outside Dharma may be governed by that Practitioner's own privacy obligations and policies.

Users should avoid submitting highly sensitive medical information through general Dharma support or messaging functions unless necessary for the relevant purpose.

3. HOW WE USE INFORMATION

• Create and administer accounts; provide and operate the Platform; display relevant Practitioners and services; facilitate bookings and payments; administer cancellations, rescheduling, credits, and refunds.
• Provide confirmations and reminders; communicate with users and Practitioners; provide customer support; investigate complaints; protect Platform users; detect fraud, abuse, unauthorized transactions, or security threats.
• Maintain and improve Platform functionality; analyze performance; personalize experiences; administer promotions and discounts; enforce Terms and policies; comply with legal obligations; establish, exercise, or defend legal claims; and send marketing communications where legally permitted.

4. INFORMATION SHARED WITH PRACTITIONERS

When you book a service, Dharma may provide the selected Practitioner with information reasonably necessary to fulfill the booking, including your name, contact information, selected service, appointment date and time, booking notes you choose to provide, and other information reasonably necessary to coordinate the session.

Practitioners are independent service providers and are responsible for their own handling of information received in connection with their professional services. Dharma does not authorize Practitioners to sell or misuse user information obtained through the Platform.

5. SERVICE PROVIDERS

We may share information with companies that help us operate Dharma, including providers of payment processing, hosting and cloud infrastructure, analytics, application infrastructure, communications, email delivery, customer support, security, fraud prevention, and technical services. These providers may receive information only as reasonably necessary to perform services for Dharma, subject to applicable contractual and legal requirements.

6. PAYMENT PROCESSING

Payments made through Dharma may be processed by Stripe or another payment processor identified during checkout. Payment processors operate under their own privacy and security requirements. Dharma may receive transaction information necessary to confirm payment, issue refunds, manage disputes, calculate Platform fees, compensate Practitioners, and maintain financial records.

7. LEGAL AND SAFETY DISCLOSURES

Dharma may disclose information where reasonably necessary to comply with applicable law, regulation, court order, subpoena, or legal process; respond to lawful government requests; investigate suspected fraud or illegal activity; protect Platform security; enforce agreements and policies; protect the rights, property, or safety of Dharma, users, Practitioners, or others; or establish, exercise, or defend legal claims.

8. BUSINESS TRANSFERS

If Dharma participates in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information associated with the Platform may be transferred as part of that transaction, subject to applicable law.

9. WE DO NOT SELL PERSONAL INFORMATION

Dharma does not sell personal information in exchange for money. If Dharma's data practices change in a manner that creates additional rights under applicable privacy law, this Privacy Policy and any required privacy controls will be updated accordingly.

10. DATA RETENTION

Dharma retains personal information for as long as reasonably necessary for the purposes for which it was collected, including maintaining accounts, administering bookings and payments, satisfying accounting and tax requirements, resolving disputes, preventing fraud, enforcing agreements, satisfying legal obligations, and establishing or defending legal claims.

Different categories of information may be retained for different periods. Information may be deleted, anonymized, or securely retained where continued retention is required or permitted by law.

11. DATA SECURITY

Dharma uses reasonable administrative, organizational, and technical safeguards designed to protect personal information. However, no mobile application, internet transmission, electronic storage system, or security system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify Dharma if they believe their account has been compromised.

12. INTERNATIONAL USERS AND DATA TRANSFERS

Dharma may serve users and Practitioners located in different countries, including Colombia and the United States. Information may therefore be processed or stored outside the country where it was originally collected. Where required, Dharma will take reasonable measures designed to comply with applicable requirements governing international transfers and processing of personal information.

13. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights concerning your personal information, including rights to request access, correction, updating, or deletion where legally available; obtain information concerning processing; object to or restrict certain processing where applicable; withdraw consent where processing depends upon consent; and submit complaints or exercise other rights provided by applicable privacy law.

Certain information may need to be retained despite a deletion request when required for legal, security, fraud-prevention, financial, dispute-resolution, or other legitimate purposes permitted by law. Dharma may need to verify your identity before processing certain requests.

14. COLOMBIAN USERS

Where Colombian data-protection law applies, Dharma will process personal information in accordance with applicable requirements governing the collection, use, storage, transmission, transfer, and protection of personal data. Users may exercise applicable rights concerning their personal information, including consultation, correction, updating, and deletion rights available under applicable law.

15. ACCOUNT DELETION

Users may request deletion of their Dharma account through available Platform functionality or by contacting Dharma. Account deletion does not necessarily require immediate deletion of every record associated with an account. Dharma may retain information where reasonably necessary or legally required for transactions, refunds, accounting, fraud prevention, safety investigations, disputes, legal compliance, and legal claims.

16. MARKETING COMMUNICATIONS

Users may opt out of promotional email communications using the unsubscribe mechanism provided with those communications and may control mobile push notifications through device settings. Dharma may continue sending non-promotional communications reasonably necessary to administer accounts, bookings, payments, security, or other Platform transactions.

17. CHILDREN

Dharma is not intended for children under the minimum age required to independently use the Platform under applicable law. Dharma does not knowingly collect personal information from children in violation of applicable law. If Dharma learns that personal information was collected from a child contrary to applicable requirements, Dharma may take appropriate steps to delete or restrict that information.

18. THIRD-PARTY SERVICES

The Platform may contain links or integrations involving third-party websites, payment services, maps, applications, or other services. Those third parties operate independently and may maintain their own privacy policies. Dharma is not responsible for the privacy practices of independent third-party services.

19. CHANGES TO THIS PRIVACY POLICY

Dharma may update this Privacy Policy periodically to reflect changes to the Platform, business practices, technology, or legal requirements. The current version will display its Last Updated date. Where legally required, Dharma will provide additional notice or obtain consent before materially different processing takes effect.

20. CONTACT

Dharma Holistic Guide, LLC
Email: info@mydharma.app
Website: mydharma.app